2024最全海淘英文沟通及翻译模版汇总 - 遇到海淘问题与客服沟通、给商家发邮件必备！

一．下单后，订单确认出现问题

Dear Sir/Madam,
I have put an order yesterday, and have received your order confirmation e-mail. Today I want to check my purchase information . But I can't sign in.  It shows me "Please confirm your registration first. You have received an e-mail for this. Check your input values." The problem is, I have never received any e-mail for comfirm my registration until now. Please help me. Thank you.
以上模版大致意思：您好，我昨天下了单，也收到了订单确认邮件。今天我要查看自己的账户信息，但是无法登陆你们网站。提示我请确认注册信息，你已经收到一封关于此状况的邮件。问题是，到现在我都没有收到任何关于确认注册信息的邮件。请帮助我解决这个问题，谢谢！

二. 询问砍单原因

DearSir/Madam,

My order number is xxx(订单号), which was placed on xxx (订单日期). However, you cancelled  it without notifying me. May I know the reason? I am seriously interested in the products on your website. Looking forward to hearing from you soon！

以上模版大致意思：我在xxx(订单日期)下了xxx(订单号)，但你没有任何通知就取消了我的订单，请告知原因。我真的对你们网站的产品很感兴趣，希望能尽快得到你们的邮件回复！

注意：英文的时间格式分为美式和英式两种。以2015年8月23日为例，如果是发邮件给英国商家，则采用英式（日-月-年）：23 August, 2015；而美式表达（月-日-年）为：August 23,  2015。

三. 询问快递号

Dear Sir/Madam,

My order number is xxx（订单号）, which was placed on xxx（订单日期）.  May I have the tracking number of it?

Thanks.

以上模版大致意思：我在xxx（订单日期）下了xxx（订单号），请提供给我运单号，以便我追踪，可以吗？

四. 请求修改送货地址

Dear Sir/Madam,

My order number is xxx（订单号）, which was placed on xxx（订单日期）. I wanna request to change shipping address, which is xxx（新地址）.

Thanks.

以上模版大致意思：我在xxx（订单日期）下了xxx（订单号），我请求改送货地址至xxx（新地址）。

五. 请求发货的时候合箱

Dear Sir/Madam，
I have just completed my order on your website. I write this letter just to make sure that I would have all the things I ordered shipped in one single package. Please do not separate them into several packages. Thank you.
以上模版大致意思：你好，我在贵网站上下了单，我写本邮件想要求贵网站帮我把所有预定的货物合成一箱发出来，请不要封装几个包裹运送。谢谢！

六. 下单后，想取消订单或者部分订单

Dear Sir/Madam,
Hello, recently I orderd from your website，my order number is xxx(订单号). while now I don't  need all the goods of this order. Please help me to cancel this order. Thank you.  Best regards!
以上模版大致意思：你好，最近我在你们网站下单了，我的订单号是xxx，但是现在这个订单上的所有产品我都不需要了，请帮我取消订单，谢谢！

注意：如果你只是想取消这个订单上的部分产品，可表达为I don't need some of them，they are（产品名字）。

七. 询问取消订单但仍被扣钱原因

Dear Sir/Madam,

My order number is xxx（订单号）, which was cancelled on xxx（取消订单日期）. However, payment for it still be taken. Could you check the status for me? Thanks!

Sincerely！

以上模版大致意思：我的（订单号）xxx，订单取消日期是xxx，但是还是被扣款了，你能帮我查查订单是什么状态吗？多谢！

八. 下单后，催促卖家发货

Dear Sir/Madam,
I have placed an order with xxx（订单号） on xxx（订单日期）, and received order confirmation e-mail in the same day. But the status still shows 'in process' today. Since the website showed“Delivery period: 10 work days ”when I placed the order, I kindly ask if you might accelerate the speed of processing. Thanks! Best wishes!
以上模版大致意思：我于xxx日在贵网站下了单，订单号是xxx，当天就收到了确认邮件。但是直到今天还是提示我订单在处理中。我下单的时候网站告诉我预计发到xxx地方要花十天，所以我恳请是否可以加快运输速度， 谢谢！

九. 要求退回价格差

Dear Sir/Madam,

Hello, I orderd from your website days ago, my order number is xxx（订单号），the item I bought on xxx（购买日期）was $20（当时购买的价格，具体自己写），but now it just need $15（现在的价格），the price difference made me so unhappy， now so I strongly request price match, which is $5（差价，具体按照自己的差价金额来写）. Please refund the price difference to my original credit card. Thanks.
以上模版大致意思：你好，前几天才刚刚在你们网站买了东西，我的订单号是xxx,，我xxx时候买的这个产品价格是20美金，但是今天我发现这个产品只需要15美金，这个差价问题让我很不开心，我强烈要求退回我的5美金差价，请将差价返还到我之前下单的信用卡里面，谢谢！

十. 下单后，货物漏发请求客服处理

Dear Sir/Madam，
Hello, I ordered from your website days ago，my order number is xxx（订单号）. Now I have received the parcel of this order. Unfortunately, the goods that （产品名字） were not in this parcel. Please check the missing shipments and arrange the replacement for me, or return the payment to me, thank you. Best regards!
以上模版大致意思：客服你好，前段时间我在你们网站上买了东西，我的订单号是xxx，现在我已经收到包裹，但是，我发现收到的包裹里面没有我要的xxx产品，请检查一下是不是漏发了，然后给我补发产品，或者把该产品的退款补发给我也是可以的，谢谢。

十一. 下单后，货物破损要求换货或者退款

Dear Sir/Madam，
Hello, I ordered from your website days ago，my order number is xxx(订单号). Now I have received the parcel of this order. Unfortunately, the goods in this parcel is broken. I will provide you the photo. Could you arrange the replacement or return the payment to me. Thank you. Best regards!
以上模版大致意思：客服你好，前段时间在你们网站下单了，订单号是xxx，现在我已经收到包裹，不幸的是，包裹里面的商品损坏了，我会提供你们产品坏掉的图片，请给我安排重新发货，或者退款给我。谢谢。

十二. 申请退货，让客服提供退货标签

Dear Sir/Madam,

Excuse me, I have ordered a (买的东西名字)on your website. My order number is (订单号), . I don’t like it since color is different from what I have expected. May I return them to your website? Please provide return label number to me！

以上模版大致意思：你好，我最近在你们网站买了某某东西，订单号是xxx，由于颜色跟我预期的不同，所以不是很喜欢。我想要申请退货，请给我退货标签，谢谢！

注意：Shipping  label（退货标签），出货时外箱上贴有的贴纸，包括产品名称、产品编码、订单号、数量、重量、生产日期、生产厂家、出货地址、流水号等，有些要求有条形码。

十三. 下单后，帐号被封，申请客服解封

Dear Sir/Madam，
Hello，I am your loyal customer on this website，while I found my account was closed after my last purchase, and now I was forbidden by your website, I don't know the reason, and I think it's unfair without notifying me, is there something wrong with my credit card or something else? Please re-open my account，I am really your loyal customer to buy products from your website with my own credit card and billing address, thanks! Looking forward to hearing from you soon.
以上模版大致意思：你好，我是你们网站的忠实客户，我发现上次购买后，账号就被你们封了，我不知道什么原因，你们这是不公平的在我不知道的情况下就给予禁号处理，请问是我的信用卡问题吗？还是我的账单地址问题？现在我要求你们重新给我把帐号解封，我保证我真的是你们网站的忠实用户，希望能尽快得到你们的回信，衷心感谢！

十四. 下单后，一段时间还未收到货

Dear Sir/Madam，
I have placed an order on your website. The order number is xxx（订单号）， and the date of shipping is xxx (发货日期). Besides, the tracking number is xxx(国外物流单号).

情况一：Now my problem is that I haven’t receive this item for X（X为数字） days，Could you help me to check where is it now?
情况二：I found that my package was wrong delivered, my address is XXXXXX. Could you help me to check this problem?
情况三：I received it but this item was not what I ordered on your website, could you help me to replace it?

以上模版大致意思：我在你们的网站下了一个订单，订单号是xxx，发货的时间是xxx；另外，物流单号是xxx。

情况一：现在的问题是已经过去X天了，但我还没有收到货，您能否帮我查一下吗？

情况二：我发现我的包裹发到别的地方去了，您是否能帮助我更正这个问题？我的新地址是xxx。

情况三：我已经收到了包裹，但货品和我订单下不一样，可能是发错货了。接下来我该怎么办？

十五. 网站重复下单取消后，要求赔偿汇率损

Dear Sir/Madam,
I have orderd from your website recently, my order number is xxx（订单号）, because of technical problem from your website, this oder was created and confirmed twice. After communication, one of them was cancelled. However, due to this reason and currency exchange, I was charged by the bank a certain amount of administration fee XX, which was supposed not to be paid if technical problem did not occur. Therefore, I wish I could be compensated because of it . Attached is the picture of my bank statement. The part highlighted in red is the administration fee I paid. Regards.
以上模版大致意思：我最近在贵网站下单了，订单号是xxx，因为贵网站原因，该订单给重复了，也多扣了一次款，经过与贵网站客服协商后，其中一个订单已经成功被取消，然而近日信用卡汇率有变化，因为这次重复扣款，银行已经多扣除了我XX元，如果不是贵网站的技术问题，就不会出现汇率差的问题，因此，我希望贵网站能给予我补偿，将多扣除的汇率差额退还给我，以下是我的银行扣款证明，红色高亮部分就是我额外支付的汇率差，谢谢。

以上就是小编给大家总结的海淘英文沟通万能模板，希望对大家有所帮助！

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